FAQ
EVERYTHING ABOUT YOUR ORDER
What does your discreet shipping look like?
We always ship in neutral packaging. The sender on the package is Hannes Bratfisch and not HOTHANNI.
I can't wait for the delivery to arrive. How long will it take?
What isn't so good about sex, but even more so with our packages: coming quickly. We are also called the Amazon of lust...
All orders placed before 4pm will be dispatched the same day.
How much are the shipping costs?
It's a matter of give and take. For goods worth over 69 euros we cover the shipping costs, for goods worth less than 4.95 euros.
Can I also pay in kind?
Tempting, but no.
I have a more specific question. Where can I ask it?
You can send us a message and chat with us here. We love contact.
I don't like the toy anymore. Can I return it?
Of course you can return items. However, they must still be in their original packaging. Otherwise we cannot take them back.
The item is defective. Can I return it even though it is unpacked?
If you receive a defective or broken item, please contact our customer service directly so that we can first determine whether you would like a replacement or a credit.
Submit a request