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Frequently asked questions

Check out our customers' most frequently asked questions. Still have questions? Contact our customer support.

Our customer support is available Monday to Friday from 8:00 a.m. to 8:30 p.m.Average response time: 24 hours.

Discreet shipping

Your order will be shipped in a neutral, brown box to ensure discretion. The sender will not be identifiable.

30 days return policy

You have the option of returning goods in their original packaging to us free of charge within 30 days of receipt.

Free shipping from 69,00 €

The shipping costs are 4.95€. Delivery is free for orders over 69.00€.

Condition & performance

We make sure that all products in our store meet our high standards before we offer them.